RETURNS & EXCHANGES

1. Our Commitment

At Lai Kaschmir, we are committed to providing premium quality wool and cashmere apparel. We understand that finding the perfect fit is essential for luxury coats, and we strive to ensure your shopping experience is as seamless as the pieces we curate.

2. Return Window

We accept returns or exchanges within 14 days of the delivery date. To be eligible, items must be in their original, unworn, and unwashed condition, with all tags attached.

• Care Note: Wool and cashmere are delicate. Please try on your garment in a clean environment to avoid snags, odors, or signs of wear.
• Packaging: Please return the item in its original packaging, including protective garment bags.

3. Excluded Items

Custom-made orders or items marked as "Final Sale" cannot be returned or exchanged, unless defective upon arrival.

4. Initiating a Return

To start your return, please email our support team with your Order Number and the reason for your request. Once submitted, we will guide you through the following:

Authorization > Labeling > Packing > Drop-off > Completion

5. Shipping Costs

• Defective Items: In the rare event of a manufacturing defect, we will cover all return shipping costs.
• Change of Mind: For returns due to sizing or personal preference, we provide a pre-paid return shipping label for your convenience. Please note that the cost of return shipping will be deducted from your final refund.

6. Refunds

Upon arrival, our team will inspect the garment. Once approved, your refund will be processed to the original payment method within 5–7 business days.