RETURNS & EXCHANGES

At Lai Kaschmir, we are committed to providing premium quality wool and cashmere apparel. We understand that finding the perfect fit is essential for luxury coats, and we strive to ensure your shopping experience is as seamless as the pieces we curate.

We accept returns or exchanges within 14 days of the delivery date. To be eligible for a return, the item must meet the following criteria:

Condition: Items must be in their original, unworn, and unwashed condition, with all original tags attached.

Care Note: Wool and cashmere are delicate natural fibers. Please try on your garment in a clean environment to avoid accidental snags, odors, or signs of wear (such as pet hair), ensuring it remains eligible for return.

Packaging: Please return the item in its original packaging, including protective garment bags.

Custom-made orders or items explicitly marked as "Final Sale" cannot be returned or exchanged unless the item is found to be defective upon arrival.

To start your return process, please click the button below to email our support team with your Order Number and the reason for your request. Once your request is submitted, we will guide you through the following steps:

Authorization: You will receive a return authorization email within 24 hours.

Labeling: We will provide you with a pre-paid return shipping label (PDF format) to your email.

Packing: Print the label, affix it to the original packaging, and ensure the coat is securely sealed.

Drop-off: Drop the package off at your nearest designated courier point (e.g., DHL, DPD, or Swiss Post).

Completion: Once our team inspects the item, we will process your refund.

Defective Items: In the rare event of a manufacturing defect, we will cover all return shipping costs.

Change of Mind: For returns due to sizing or personal preference, we provide a pre-paid return shipping label for your convenience. Please note that the cost of return shipping will be deducted from your final refund.

Once your return arrives at our facility, our quality control team will inspect the garment to ensure it remains in its original condition.

Notification: We will notify you of the approval or rejection of your refund.

Processing: If approved, your refund will be processed to your original method of payment within 5–7 business days.